Zentiva speak up line

The Zentiva Speak-Up Line (the „Platform“) is an external anonymous platform, technically operated by FaceUp Technology s.r.o., via cloud solution.

This Platform was established to report actual or suspected violations of laws, Zentiva´s Code of Ethics, internal rules and ethical principles; to raise concerns and questions related to compliance; and with a further aim to take the required actions to mitigate the potential or the actual risk, to protect the company and the individuals.

This is not an emergency service. Do not use the Platform to report events presenting an immediate threat to life, property, or the environment.

The operational steps thereto related, including the investigation of the speak-up itself, are done in-house, by the Compliance Department in line with the applicable legislation and internal processes.

By following the link below, you will be redirected to the Platform, where the speak-up form is placed.

The speak-up form is set by default as anonymous, which means that your identity is not revealed (e.g., via IP address).

The only way the Compliance Department can get to know you depends exclusively on your active decision to share this information with us, by your active change in the Platform from the predefined anonymous mode, to adding your name.

At the same time, all data within the related speak-up is stored via cloud solution, where only dedicated people from Compliance Department at headquarters have access.

The information you decide to share with us will be further processed in a confidential manner.

You will not be retaliated for reporting, in good faith, what you believe to be a breach. Retaliation is strictly prohibited.

The courage to speak up represents the foundation to building trust internally and externally.

In certain cases, we may be required to report findings of the speak-up investigation to official authorities, such as the criminal investigation bodies.

Further information can be found in the Code of Ethics, the Supplier Code, the relevant legislation and the Speak-Up policy.


How to use the speak-up form:

The speak-up form is user friendly, you only need to select the area of concern. In case there are multiple areas of concern, or even an area that is not included in the drop-down list, you can just use the field „Other“.
You can share with us all related details and upload any related documentation. Preferably, please provide us with all possible details of the concern:

  • the matter and scope
  • date
  • time or period
  • place
  • why and how you think the breach occurred
  • involved persons – witnesses
  • if anyone from Zentiva is aware of the issue and can provide further information
  • how did you become aware of the issue
  • was the issue solved already with someone else
  • any other information that could be valuable for the investigation

Instead of writing you can also use voice mail. In case you decide to do so, please be informed that your voice will be altered.

Once you add all details (written or via voice mail) in the speak-up form, you will be assigned a unique code – the report key. Write down your report key and keep it in a safe place. Use your report key to check your report for feedback or further questions. In case you lose the report key, you will have to fill in the form again to get a new report key. In such a case, please inform us in the text field, that you are following up an already raised Speak-up (you do not have to fill in all details again, but please give us some information regarding the topic of the already raised Speak-up).

We are obliged to provide you with the speak-up acknowledgment receipt and related feedback. This information you can find only in the Platform, using your report key.

If you want to be informed automatically about any changes related to your speak-up, you can fill in the e-mail address in the respective field (not in the text field). This e-mail is not shared with Zentiva and is used only for sending reminders from the Platform, in case anything changes. Such a reminder will be sent from NNTB<info@nntb.cz >.

The link you receive within such an email will redirect you to the main landing page of the Platform, where you must select the My Organization field and enter the access code aa0aaa0aaa. Only then you will return to the page that requires you to enter the report key.

The page where you insert the report key can be accessed via the link on this page as well by clicking on the "Check a Report" button on the left. Why is this so complicated? All these steps serve to preserve anonymity.