Our Commitments


Our missions and our values

Zentiva is a leading developer and supplier of high-quality affordable prescription medicines and consumer brands. As Zentiva grows more people get the medicine they need. Our business is built on trust and responsibility with the patient at the heart of everything we do. Zentiva has established 6 shared SuperpowerZ which frame the values and behaviours we expect of our team and how we will build a healthy business that we can all be proud of.

Our ethical principles

One of our SuperpowerZ is being Responsible, it is about “doing the right thing” – the essence of our Code of Ethics. Our team is fully trained on our Company Code of Ethics, supported by our Company Compliance Programme and speak up culture. We share our Code of Ethics with our partners to ensure they are familiar with our values, commitments and ethical principles:

Our role as responsible citizen

At Zentiva, we see us as an integral part of the future, and we are aware of our responsibility. Every decision we take is impacting the future, therefore we act already today to ensure a sustainable tomorrow - a tomorrow where everyone has the right to receive the medicines they need. We are committed to care for our people and the people we serve, our partners and our planet. Learn more about our Corporate Citizen Strategy Corporate Citizen Strategy.

Diversity and Inclusion

Every one of us is unique, different but bonded together by our common mission to help people live well through the development and supply of high quality affordable prescription medicines and consumer brands. At Zentiva we believe our diversity is a source of great energy and strength and everyone should feel welcome, be able to be their true selves and contribute to the best of their ability. Discover more about our commitment to Diversity, Inclusion, Equity and Belonging : Diversity & Inclusion

Human Rights and Anti-Modern Slavery

Zentiva, including all its employees, board members, subsidiaries and affiliated companies,  respects and supports  the protection of human rights across our business operations extending downstream to the actions and practices of our partners and upstream through our supply chain and sourcing network as embedded in the Universal Declaration of Human Rights. Discover more information about our commitment Human Rights and Anti-Modern Slavery

As a company we regularly conduct due diligence to identify and assess potential impacts and risks related to respecting human rights. This assessment spans our own operations, our value chain (including partners and suppliers), and business development and corporate development areas. We have an established human rights policy, responsible sourcing policy, and a supplier code of conduct. Zentiva encourages independent and confidential speak up, with issues and questions reviewed by our Global Human Resources team along with inputs from the compliance team.

Anti-bribery and Anti-corruption

Zentiva conducts all its business activities in full compliance with applicable laws and regulations and in line with our Code of Ethics. We have a zero-tolerance position against corrupt practices in all interactions and business dealings.

You can read more in our Antibribery Policy.

Due Diligence

Zentiva only teams up with third parties who are qualified, reputable and who comply in full consistency with our values and principles. Zentiva’s Due Diligence process ensures that relevant information is reviewed and properly taken into account in the process of engaging, selecting, and assessing third parties – linked also to our Programme of Responsible Sourcing.

Our approach on Risk and Materiality Assessments

Zentiva has a robust Enterprise Risk and Materiality Assessment Governance mechanism. We follow a 4-step process covering consolidation, prioritization, plotting, and execution. Prioritized risks are included in our Risk Management Dashboard (RMD) for further monitoring. Our dashboard assesses likelihood, impact and current control effectiveness of the identified risks. Details of our process and overall framework are attached here.

Some examples of areas we regularly assess for materiality include supply security and overall supply chain sustainability, product development and launch management, cyber security risk, business disruption due to Covid 19 pandemic, climate change risk, independence of supply, and integration of acquisitions. In several of these areas we have clearly defined targets and regularly assess where we currently stand. For example, we aspire to achieve a Customer Service Level of 97% and our current level is 96%. Other metrics we track for example on the product development and launch area include Share of Sales from new launches, Market share of new launches, Loss of Exclusivity (LOE) coverage.

Global Tax Policy

As an international pharmaceutical group, we are aware of our social and economic impacts as well as our corporate and social responsibilities towards the countries and communities within our operational perimeter, including our role as a taxpayer contributing a fair share of taxes in the budgets of countries in which we operate. These include corporate income taxes, local business taxes, property taxes as well as various payroll taxes, value added taxes, sales taxes, excise and customs duties. Learn more about Zentiva’s Global Tax Policy.

HSE Policy

Zentiva strives to leave a positive legacy to the next generations while continuously working to provide high-quality and affordable healthcare to current generations. We are responsible for the environment as well as our employees and other involved stakeholders. We, therefore, declared and observe on a daily basis the following HSE policy.

Speak up

Zentiva encourages its people and partners who interact with Zentiva to speak up in case of actual or suspected misconduct or any compliance questions. All information implied therein, inclusive but not limited to personal data, collected directly from an identified or an identifiable reporter, or from anonymous sources, shall be treated confidential and in accordance with our Privacy Policy, available under: zentiva.com/gdpr/privacy-notice. Zentiva is committed to prevent retaliation of good faith reporters.

Contact our official Speak-Up line here. Letters can be also sent to:

Zentiva Group, a.s.
Head of Compliance
U Kabelovny 529/16, Prague 10
Czech Republic